Shipping Details
Effective Date: 05 May 2026
1. Delivery Overview
Toolyard offers reliable delivery to ensure you get the tools and materials you need, when you need them.
2. Delivery Rates
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Free Delivery:
Enjoy free delivery on all orders over R500 within a 50km radius of our location. -
Standard Delivery Fees:
For deliveries beyond the 50km radius, a fee of R10 per kilometre will be charged based on the total delivery distance. -
Orders Below R500:
Delivery fees will apply and be calculated based on distance.
3. Delivery Areas
We currently deliver within a defined service radius. If your location falls outside our standard delivery zone, please contact us to discuss possible arrangements.
4. Delivery Timeframes
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Orders are typically processed within 1–2 business days
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Delivery timelines may vary depending on your location and order size
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You will be notified once your order is dispatched
5. Order Tracking
Where applicable, tracking details or delivery updates will be shared to keep you informed on your order status.
6. Delivery Conditions
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Please ensure that the delivery address provided is accurate and accessible
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Someone must be available to receive the order at the time of delivery
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Failed delivery attempts may result in additional charges
7. Delays
While we aim to deliver on time, delays may occur due to factors beyond our control (e.g., weather, traffic, or high demand). We will communicate any significant delays as soon as possible.
8. Contact Us
For any delivery-related queries, please contact us:
Email: orders@toolyard.online
Phone: 066 543 1209
Returns & Refunds
Policy Overview
Effective Date: 05 May 2026
1. Overview
At Toolyard, we want you to be confident in every purchase. If you’re not fully satisfied, we offer a straightforward returns process in line with applicable consumer protection laws.
2. Returns Eligibility
You may return an item within 7 days of delivery provided that:
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The item is unused and in its original condition
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It is returned in its original packaging
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You have proof of purchase (order number or receipt)
3. Defective or Damaged Items
If your item is defective, damaged, or incorrect:
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Please notify us within 7 days of delivery
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We will arrange a replacement, repair, or full refund at no additional cost to you
4. Change of Mind Returns
If you wish to return an item for any other reason:
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Returns must be requested within 7 days of delivery
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The item must meet the return eligibility criteria above
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Return shipping costs may apply and will be the responsibility of the customer
5. Non-Returnable Items
The following items may not be eligible for return:
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Used or damaged items not due to a fault from Toolyard
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Items not in original packaging
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Custom or special-order products
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Clearance or sale items (unless defective)
6. Refunds
Once your return is received and inspected:
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Approved refunds will be processed within 5–10 business days
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Refunds will be issued via the original payment method where possible
7. Exchanges
We offer exchanges for defective or incorrect items. For other exchanges, please return the item and place a new order.
8. How to Request a Return
To initiate a return, please contact us with:
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Your order number
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A description of the issue
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Photos (if the item is damaged or defective)
Email: sales@toolyard.online Phone: +27 69 826 2278
9. Shipping Returns
Once your return is approved, we will provide instructions on how and where to send your item.
10. Your Consumer Rights
This policy is in line with your rights under the South African Consumer Protection Act (CPA). Nothing in this policy limits your legal rights.